77 Fishbourne Road West Chichester United Kingdom PO19 3JJ
07712313771
Forces Exclusive Discount:
No Fee
At Castle Mortgage Services we are committed to offering our clients the highest possible standards of service.
Castle Mortgage Services provides truly independent financial advice. We have over 30 years’ experience in the financial services industry and are trained to provide the customer service levels which you would expect from a professional organisation. Whatever the economic climate, we will work with you to ensure that the financial products are relevant and suitable for your needs.
We will help you to make the right choices when planning your future. We tailor solutions for your current and future situation to ensure that you have the most suitable products in place.
At Castle Mortgage Services we are committed to offering our clients the highest possible standards of service. In so doing we are pleased to support the Financial Conduct Authority initiative ‘Treating Customers Fairly’.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
Provide you with clear information about the products and service we offer, including fees and charges.
Discuss your individual needs, preferences and circumstances before recommending a product.
Only recommend a product that we consider suitable for you and that you can afford – and always the most suitable from the available options.
Not recommend a product if we cannot find one we consider suitable.
Encourage you to ask questions if there is something you don’t understand.
Provide you with our formal complaints procedure should you become unhappy with our service