LoftCraft London

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Staines-upon-Thames, London, TW19 7NT London United Kingdom TW19 7NT
02039165305




The most common issue that we discovered when talking to consumers who had completed major building projects in the past was that the companies who completed the work for them over promised at the sales stage and then under delivered once the works began. Generally clients felt ‘abandoned’ by the company they had chosen and it seemed as though they only had any interaction with them when payments were due. There was little or no client involvement when key decisions were made and requests for information were often ignored or met with extremely delayed responses. With this in mind, We have chosen to only run as many projects as we can personally oversee, allowing us to give your project the time and attention to detail it deserves. We are on hand to provide regular updates, answers to queries and expert advice where needed. Our service is designed to be personal and professional. Another common complaint we heard was that it felt as if they were paying a premium to maintain a large number of ‘behind the scenes’ staff in an office somewhere, few of whom worked on their project or even introduced themselves. Where this wasn’t the case, the alternative was the clients were often given a main point of contact who never visited the site, had very little knowledge about construction and could do very little to help. This was often reflected when these clients discussed the project with their builders, whom it seemed had been contracted on a very limited budget and whilst they were very willing and capable they had very little contact with the company that were supposedly in charge.

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